Digital Transformation & Modernization

Case Study

Digital Transformation & Modernization

United States Coast Guard Electronic Health Records Modernization

About Flatter, Inc

Solutions for National Security — Founded in 2002, Flatter, Inc. is a Service-Disabled Veteran-Owned Small Business (SDVOSB). We deliver solutions that enhance the security, readiness, and effectiveness of our nation. By placing the needs and growth of service members at the forefront, we enable them to meet the demands of an ever-changing strategic environment. Our core capabilities include Mission Acceleration, Workforce Development & Readiness, and Digital Transformation & Modernization.

Purpose driven, future ready — We believe that people are the driving force behind strategy execution. To meet the challenges of tomorrow, we must embrace a cultural transformation. By championing the principles of service before self, fostering a commitment to lifelong learning, and challenging ourselves to continuously improve, we aim to provide the highest level of leadership to those who will guide us into the future.

Overview

Flatter, Inc. has demonstrated exceptional support in the digital transformation and modernization of the U.S. Coast Guard’s (USCG) Electronic Health Records (EHR) system through a comprehensive acquisition program. With a team of highly skilled personnel, Flatter managed over $100 million-dollar program to revolutionize the Coast Guard’s health record management, ultimately enhancing the quality of care for its service members and ensuring alignment with broader national security objectives.

Program Objectives

The primary goal of the USCG’s Electronic Health Record Acquisition (eHRa) Project Management Office (PMO) was to modernize its health record management system. Historically reliant on paper-based records and legacy systems, the Coast Guard faced a significant need for a new solution that would:

Protect Personally Identifiable Information (PII) and Personal Health Information (PHI)
Enhance core and priority health care services
Improve interoperability with the Department of Defense (DoD) Military Health System and Veterans Administration (VA)

Flatter's Role & Approach

Flatter provided a comprehensive suite of services under the Task Order, including project and meeting coordination, acquisitions and IT systems analysis, cybersecurity, documentation generation, and test and evaluation support. Key responsibilities included:

Program Management Office: Oversaw all contractor work and maintained day-to-day stewardship of the program, ensuring seamless coordination with the Contracting Officer’s Representative (COR).
Strategic Planning and Facilitation: Led strategic planning efforts, facilitated key meetings, and supported the creation of a clear roadmap for the program’s success. Flatter used our Coaching Culture approach to both project management, leadership, and leadership development of our team and government counterparts.
Data Analysis and Lifecycle Cost Management: Conducted extensive data collection and analysis to support decision-making, including a thorough Alternatives Analysis (AA) to identify the most effective and cost-efficient solution.
Cybersecurity and Compliance: Ensured all aspects of the modernization effort were secure and compliant with federal regulations to protect sensitive health information.

Key Accomplishments

Flatter’s proactive approach and expertise led to several significant achievements:

Successful Alternatives Analysis (AA): Developed and executed a comprehensive AA in line with the Major System Acquisition Manual (MSAM) template, evaluating options based on effectiveness, suitability, and life-cycle cost. This analysis formed a critical part of the Solution Engineering Phase of the Systems Engineering Life Cycle (SELC) process.
Enhanced Interoperability and Data Security: Improved the interoperability of the USCG’s EHR with DoD and VA systems, while ensuring that PII and PHI were safeguarded against potential breaches.
Streamlined Project Management: Through effective coaching conversations and project management and coordination, Flatter maintained a high level of communication and efficiency, ensuring that project milestones were met on time and within budget.

Our Impact

Flatter’s involvement in the eHRa project significantly contributed to the digital transformation of the USCG’s health services. The modernization effort:

Improved Health Care Quality: Provided timely access to comprehensive medical information, such as past medical evaluations, lab results, and treatment histories, thereby enhancing the quality of care for Coast Guard members worldwide.
Enabled Strategic Alignment with National Security: Supported the National Security Strategy by ensuring the health readiness of service members who protect the nation’s economic, social, and military security.
Demonstrated Effective Digital Transformation: Showcased Flatter’s capabilities in managing complex, multi-faceted digital transformation projects, reinforcing our business vertical in Digital Transformation and Modernization.

Conclusion

Flatter, Inc.’s exceptional performance in supporting the USCG’s Electronic Health Records modernization project exemplifies our commitment to digital transformation and modernization in critical federal programs. Through innovative solutions, expert project management, and strategic execution, we continue to enable federal agencies to meet their mission goals efficiently and effectively.

About

Case Study