Mission Acceleration

Case Study

Department of Homeland Security Support to the Office of the Chief Human Capital Officer

About Flatter, Inc.

About Flatter, Inc

Solutions for National Security — Founded in 2002, Flatter, Inc. is a Service-Disabled Veteran-Owned Small Business (SDVOSB). We deliver solutions that enhance the security, readiness, and effectiveness of our nation. By placing the needs and growth of service members at the forefront, we enable them to meet the demands of an ever-changing strategic environment. Our core capabilities include Mission Acceleration, Workforce Development & Readiness, and Digital Transformation & Modernization.

Purpose driven, future ready — We believe that people are the driving force behind strategy execution. To meet the challenges of tomorrow, we must embrace a cultural transformation. By championing the principles of service before self, fostering a commitment to lifelong learning, and challenging ourselves to continuously improve, we aim to provide the highest level of leadership to those who will guide us into the future.

Overview

Flatter, Inc. has been at the forefront of accelerating mission outcomes for the Department of Homeland Security (DHS) through strategic program management and specialized support services. Our focus on tailored program management approaches has acted as a force multiplier, enhancing DHS’s ability to execute its five core homeland security missions effectively. This case study highlights our role in supporting the DHS Office of the Chief Human Capital Officer (OCHCO) at DHS Headquarters, ensuring operational excellence and efficient resource management.

Program Objectives

The DHS Headquarters support program, led by OCHCO, aims to deliver comprehensive human capital management services across DHS’s diverse workforce. As the backbone of DHS’s mission capability, OCHCO ensures that every division and component within DHS is supported with high-quality HR services, administrative support, and strategic oversight. The objectives of this program include:

Enhancing internal and external communication and coordination across DHS components.
Supporting critical business operations, including budget management, procurement, and facilities management.
Providing surge support and subject matter expertise to ensure sustained operational effectiveness during periods of high demand or reorganization.

Flatter's Role & Approach

Flatter, Inc. provided essential program management and social media expertise to OCHCO, ensuring the efficient execution of its mission through the following key activities:

Program Management and Strategic Guidance: We partnered with the OCHCO Front Office, led by the Chief of Staff, to streamline workflows, enhance communication strategies, and optimize resource allocation. Our team delivered strategic guidance, monitored project progress, and ensured the timely completion of critical actions.
Subject Matter Expertise: Flatter deployed subject matter experts and analysts to support OCHCO’s critical functions, including acquisition and procurement administration, budget formulation and execution, SharePoint development, and surge support. Our experts facilitated knowledge transfer and best practices to strengthen OCHCO’s operational capabilities.
Enhanced Communication and Executive Coordination: We supported the Executive Communication Division by managing the flow of time-sensitive correspondence, coordinating media inquiries, and maintaining OCHCO’s internal and external web presence. Flatter ensured seamless communication within the department and with external stakeholders, enhancing transparency and responsiveness.

Key Accomplishments

Flatter’s support enabled OCHCO to achieve the following key outcomes:

Improved Communication and Engagement: Flatter’s support in the Executive Communication Division strengthened DHS’s ability to manage critical communications and public engagement. We ensured all directives, requests for information, and external communications were handled efficiently, maintaining a consistent and clear message across all platforms.
Optimized Resource Management: Through effective program management and strategic planning, Flatter helped DHS OCHCO optimize budget allocation and resource management, improving cost-efficiency across various operations, including acquisition, procurement, and facilities management.
Enhanced Organizational Effectiveness: Our team’s collaboration with OCHCO’s Business Operations and Support Division facilitated improved operational workflows, leading to timely personnel onboarding and offboarding, efficient space management, and streamlined administrative processes.

Our Impact

Flatter, Inc.’s program management support has significantly contributed to accelerating DHS’s mission capabilities:

Strengthened Human Capital Management: Our support enabled OCHCO to enhance its human capital management practices, ensuring DHS maintains a skilled and dedicated workforce ready to address evolving security challenges.
Improved Operational Resilience: By providing subject matter expertise and surge support, Flatter helped DHS navigate periods of high demand or organizational change, ensuring continued operational effectiveness without disruption.
Enhanced Mission Execution: With optimized resources, streamlined processes, and improved communication, DHS could more effectively execute its five core homeland security missions, from preventing terrorism to ensuring disaster resilience.

Conclusion

Flatter, Inc.’s exceptional program management support for the DHS Headquarters exemplifies our commitment to Mission Acceleration, a business vertical focused on empowering federal agencies to achieve their objectives efficiently and effectively. Through strategic guidance, expert support, and innovative solutions, we have proven our capability to be a force multiplier for federal mission programs, ensuring that DHS remains agile, responsive, and ready to protect our nation in today’s complex security environment.

About

Case Study