Scope of Services: Program Management and Technical Services</span><
Contract Number:
HSHQDC-16-D-P2003
Ordering Period:
03/01/17 – 02/28/25
Award Ceiling:
$1.9 Billion
The Department of Homeland Security (DHS) established a second generation of Indefinite Delivery/Indefinite Quantity (IDIQ) strategically sourced contracts for non-IT Program Management, Administrative, Operations (Clerical), and Technical Services II (PACTS II). This vehicle is designed to enable DHS to accomplish its mission objectives through a variety of services. PACTS II is a 100 percent set-aside for Service-Disabled Veteran Owned Small Businesses (SDVOSB) with IDIQs awarded across two Functional Categories:
Functional Category:
Functional Category 2:
| Product/Service | Category | Description | Link |
|---|---|---|---|
| — | AI-enabled persona-simulation training platform pairing users with custom AI personas (layered psychology, contextual identity, scenario-specific expertise) for realistic, unscripted training conversations. Each engagement (an OPP) combines an Objective, a Persona Profile, and a Pathway, producing a validated Smart Report. Built for federal environments (CMMI DEV/3, SVC/3). | ||
| Program Management Support Services | — | Prime contractor program management expertise for complex government programs. | |
| Administrative Support & Executive Assistance | — | Dedicated administrative and executive-support staffing for federal program offices, including calendar and correspondence management, meeting/travel coordination, records and document management, and front-office support that keeps government executives and program leads focused on mission priorities rather than administrative overhead. | |
| Finance and Acquisition Support | — | Pre-award through post-award acquisition and financial-management support for federal programs, including budget formulation and execution support, acquisition planning, contract administration assistance, and financial/business-case analysis that helps government program offices plan, justify, and manage the full lifecycle of federal spend. | |
| Mission Advisory Support | — | Senior advisory and strategic-planning support embedded directly with federal program and mission leadership, drawing on Flatter's bench of former military and government leaders to help agencies think through mission priorities, organizational strategy, and complex decision-making in fast-moving operational environments. | |
| Process Re-Engineering | — | Analysis and redesign of existing government business processes to remove inefficiencies, redundancies, and bottlenecks — mapping current-state workflows, redesigning end-to-end processes, and defining performance metrics so agencies can operate faster, at lower cost, and with better mission outcomes. | |
| Mission Analytics | — | Data-driven analysis and reporting support that helps federal program offices turn operational and mission data into actionable insight — supporting evidence-based decision-making, performance tracking, and resource-allocation choices across complex, multi-stakeholder government programs. | |
| Leadership Development / Coaching | — | Delivered through Flatter Leadership Academy, a division of Flatter, Inc.; has trained 1,400+ DoW professionals as certified coaches. | |
| IT / Cybersecurity Support Services | — | Includes cybersecurity, IT governance, and workforce-development support (e.g., U.S. Air Force OCIO contract). |














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